i5770

Note: If you use a USBLive to connect the i5770 to your computer please refer to the support section for the USBLive for troubleshooting tips. 

Q: Do I need an internet connection to use this device?
A: The device can function without an internet connection.  However, video conferencing does require a connection.  

Q: The camera will not zoom out far enough. How can I get everything in the display?
A: The lens equipped in the camera is not a wide-angle lens.  A wide angle lens is available for purchase in our online store.

Q: I received my camera but I think I may be missing a cable, what is supposed to come in the box?
A: Contents of the box:  Camera, power adapter, remote control w/ batteries, RS232 cable, S-Video cable, RS-485 cable, Video cable and user manual. 

Q: Is there a driver for this device?
A: The i5770 connects to a capture device. It does not use a driver.
    
Q: When controlling the camera with the remote it goes really fast, is there a way to slow this down?
A: There are two speed settings for the camera which can be toggled between by pressing the button on the remote labeled SPD which is located in the middle of the arrow panel. 

Q:  Can the i5770 be far-end controlled?
A: Yes the camera has the capability of being controlled from the far end via RS-232 cable that is included with purchase of the camera.  Note:  the software being used must support camera control.


Q: When connecting via S-Video, I am not getting any kind of video. What should I do?
A: Capture devices will sometimes have more than one input.  Many times it will default automatically to a composite input type.  By simply changing the input source to S-Video in the software's settings will correct this.

Q: Which video formats are supported?
A: There are 380,000 effective picture elements for NTSC signal format and 440,000 effective picture elements for PAL to enable high resolution imaging.

Q: I plan on mounting the camera upside down. How can I flip the image so that it looks correct?
A: Out of box, the i5770 comes set for upright viewing.  If intended use of the camera is to be mounted upside down then the below dip set settings need to be in place to achieve this.  (Tough to view in the above image is that for “ON” the dip set switch should be down).  Double check the out of box switch settings which should all be set except for SW2 number 8, which will be turned “OFF.”  Use a paperclip or something similar to toggle the dip set switches.  Once you have verified your new dip switch settings, power the camera off and on.    

SW1
[1 – ON]  [2 – OFF]  [3 – OFF]  [4 – OFF]  [5 – OFF]  [6 – OFF]  [7 – OFF]  [8 – OFF]
SW2
[1 – ON]  [2 – ON]  [3 – OFF]   [4 – Off]   [5 – ON]   [6 – ON]  [7 – OFF]  [8 – ON - Flip Image]

Q: What is the panning range for this camera?
A: The i5770’s panning range:  Pan:  0 to 300 degrees;  Tilt:  30 – 90 degrees.

Q: Can the i5770 be mounted on a tripod?
A: Yes, there is a ¼ 20 threaded insert on the bottom of the camera which is the industry standard that should work with most tripods.

Q:  My camera image has no color, or some of the colors seems distorted, HELP!
A:  Any type of image discoloration is usually a sign that the S-Video cable could be bad.  Check the
  pins at both ends of the cable to see if something  may be bent or missing.  There should be four prongs            
  as shown in the below image:

If S-Video is not being used, try power cycling the camera on and off.  If problem still persists and the camera was purchased through GlobalMed and is still under warranty, contact out technical support department at 480.922.0044 option 3 during normal business hours.

Q: Can the camera be preset to various positions?
A: Yes, there are 64 different presets available.  To achieve this, adjust the camera to the desired position, press the set button, then press the desired number for the preset.  To change the camera to a preset, press the number then the press the call button.  To clear the preset, press the number then the clear button.  Please see the below remote schematic for help identifying buttons.

Q: The camera pans to quickly and it is hard to get to the exact position I am looking for?
A: The i5770 can be switched between fast or slow.  Pressing the SPD button located in the middle of the arrow panel changes the speed.  No reboot is required.