GlobalMed takes a strong interest in how our telemedicine solutions have been incorporated into customers’ existing and new programs.
We appreciate the product and service testimonials from our valued customers and partners. Below are just a selection of the many we have received. We always invite our customers to share the successes they’ve had with our solutions. Please contact us with your story, or simply read how others have used our technologies to deliver quality healthcare.
Well, NeuroCall uses GlobalMed's p8500 pull cart. We cover smaller hospitals and sometimes larger hospitals for neurological call coverage. We also use EasyShareVC which is the audio/video component of the system that GlobalMed supplies as well…This cart was actually designed for us, and that in my opinion is what sets GlobalMed apart from other vendors because you can go to a vendor and say, “This is what I need. Can you build it?” And they're going to say, “Well, this is what we have. Can you buy it?” And we never get that from GlobalMed. That's really why NeuroCall chose GlobalMed as its partner.
[GlobalMed is] about as customized and individual as you can be. They go in and literally assess the need. What specialties do you need this technology for, whether it be a stroke or pediatrics or tele-dermatology, and then they customize the product to those needs. And they also have the ability to grow if your needs grow, meaning that for two years you've been doing it for this and now all of sudden you say we've got a new [orthopedic physician]. He wants to be able to do some things remotely rather than always have to drive in to the emergency room. And they [GlobalMed solutions] have the ability to expand the equipment platform they installed to accommodate different specialties.
I can do everything but touch the patient…I see a lot of the studies that say telemedicine is equivalent to being there. But, I actually think there is a case for saying at times telemedicine is better than being there.
We spent an entire year with no [sentinel events]…and that’s as low as I can go with the numbers. That tells us that we’re doing a good job of seeing these patients early.
I think GlobalMed has been a tremendous advantage in really transforming our practice into the next century. We've been able to take what has been a very primitive practice, really low-tech, and offer patients and our staff a whole lot to be proud of in terms of being on the cutting edge of technology, creating a lot of ease for our patients, access to care, having an opportunity to participate in some really exciting and thrilling technology. I think that's been a real point of pride for our patients. They're really enthusiastic about being part of big city technology, and then it creates a lot of staff pride and professionalism in the practice in general. I just think the carts and all of the equipment being offered has been such a tremendous asset to our practice. It is so innovative. They really customize these carts. They make them as user-friendly as possible. They wire everything up so that it comes to us ready to go, literally just plug it in and start using it and that's been an incredible advantage over a lot of other products we've tried. Very grateful to have access to this material. The staff have been tremendous. The GlobalMed staff are so approachable. They've been a huge asset because we know we can call them at any time. They are there for us 24/7 to help troubleshoot any problems we have, but we haven't had any problems and that's been an important part of why we work with them. We know that their equipment is reliable. It's consistently ready to go every day when we use it. It's always ready for us.
As we approached the healthcare market, we realized we needed to have a mobile unit in clinics that could be able to do multiple camera units, be able to be moved to where the patient or where the doctor needs to have it. And we felt that GlobalMed gave us that opportunity to really create an integrated, high-quality solution. The feedback that we've gotten from our own people is that this is a really well-made product. So we think GlobalMed has done a wonderful job on [how] they've put together this cart for us.
We've been working with telemedicine for about 15 years, and we discovered GlobalMed [and] brought them in because we have some large healthcare accounts and large hospital associations in Washington state that needed a great solution and since we're a direct LifeSize partner, we were looking for a great telemedicine cart provider. GlobalMed had all the things we were looking for. They had the surfaces, they had the integration, they had the right technology, and they were the kind of company we liked working with.
Their customer support is awesome. We call into them usually on video. They get somebody right on the screen. They help us out. We say, ‘We've got problems, this or that,’ and they get replacement parts if need be, so they've been a great partner.