As the world leader in evidence-based telemedicine solutions, GlobalMed’s mission is to transform healthcare across the planet. That may sound like an audacious goal, but we have the advanced solutions to make it happen – and now we have an audacious new technology leader to accelerate our telemedicine scope.
That would be the pioneering Shannon Murphy, our new Chief Technology Officer. You likely know her for her groundbreaking 23 years with Microsoft, where she was Director of Federal Health Solutions and Chief Technology Officer for Microsoft’s Federal Health and Benefits Team. A Navy veteran, Murphy led multiple technology and clinical informatics teams at Microsoft and received more than 25 different formal awards for her achievements there.
Going from Microsoft executive to creating the future of GlobalMed technology might seem like an unexpected move. But several factors in Murphy’s career have positioned her as the ideal leader to transform healthcare through technology.
Journey into Healthcare Challenges
As Murphy’s technology career evolved, she acquired a personal mission when her daughter became sick.
“That’s what made me want to get into healthcare – that helpless feeling as a mom trying to navigate the complex world of pediatric endocrinologists and rheumatologists and the crazy world of medicine in general,” she said. “That led me to jump at the chance to start a federal healthcare vertical at Microsoft. At the time I knew nothing about healthcare other than the rapid education you get as a parent of a chronically ill child. I’ve been passionate about informatics ever since.”
Murphy noted that telemedicine, which wasn’t in common use back then, could have helped her and her spouse balance their commitments. She also saw firsthand how it could advance physician productivity and help more patients receive care.
For example, her daughter’s pediatric endocrinologist needed to maintain offices in multiple locations across the Washington DC Metro area to see her patients. “Washington DC is a mature market for healthcare, but she had to travel to different sites to keep her practice going because she’s so specialized,” Murphy recalled. “How much time could she have saved with telemedicine? How much more care could she have provided if she wasn’t spending all that windshield time driving from clinic to clinic to clinic?”
Enhancing the Telemedicine Connection
About 10 years ago, Murphy was pulled into a new project involving U.S. Department of Veterans Affairs and GlobalMed. Through that project, she met CEO Joel Barthelemy. “I’ve been one of GlobalMed’s biggest cheerleaders ever since.”
When she ended up on the business side of federal healthcare three years ago, she helped GlobalMed become one of Microsoft’s first Federal Independent Software Vendors (ISV). Eventually she was inspired to serve as GlobalMed’s CTO based on the company’s unique ability in the market to offer evidence-based virtual health solutions.
“What we do better than anyone else, our bread and butter, is making sure you don’t have to compromise when you do telemedicine,” she said. “Most telemed companies are doing only video connections and audio, but GlobalMed does so much more. You get clinical evidence like you’re in the room with the patient but you are actually five hundred or five thousand miles away.”
Unlocking a Future of Innovation
Murphy’s move to GlobalMed coincided with its virtual care platform becoming available in the Microsoft Azure Marketplace - something Murphy sees as advantageous for both companies. “The GlobalMed sales force is the most expert telehealth force in the world. The salespeople inside Microsoft have relationships with customers everywhere on the planet. There’s great synergy there. Microsoft’s a huge company with huge reach to bring in GlobalMed’s telehealth experts in their larger goals and customer interactions.”
Murphy also foresees tremendous advances in GlobalMed’s ability to empower providers. “We don’t do medicine – that’s the purview of clinicians. We make sure the provider and the user stay in control,” she said. “But we will leverage the heck out of everything Microsoft can provide for AI, advanced analytics, machine learning, and more. Even more so, we’ll rely on their ability to provide world-class compliance and security that meets our customers’ needs around the world.”
She added, “Telemedicine isn’t just about patient convenience and access to specialty care wherever you need it. It’s also about physician productivity. Many clinicians are spending hours every night on documentation. Telemedicine can be the piece that helps us quell that beast. It can give them windshield time back to do documentation, so they can spend more time with their families.”
A New World of Smarter Healthcare
Murphy’s goal for GlobalMed’s future is simple and bold – “I want customers to know they can trust GlobalMed to enhance their ability to provide excellent care to more patients, enhance outcomes, reduce costs and make providers more productive” – but her vision of the future is even bolder.
“When I take on a new challenge, I want to accomplish three things: to change the world, to take on hard and gnarly problems, and have fun along the way,” she said. “I stayed at Microsoft for 23 years because the ability to change the world was phenomenal. I think I can change the world here even more. I believe we won’t recognize healthcare delivery in 10 years.”