eNcounter®

for Practices

Whether you are deciding to offer Telemedicine as a means to increase practice revenue, enhance patient care, increase patient retention, or all three, there are multiple reasons why you should integrate Telemedicine into your practice.

But many providers worry that the rapidly-growing field of Telemedicine is just too complicated, too expensive, and too time-consuming to implement in their already busy practices. Its not…and we are here to guide you through the process. We have even developed eNcounter for practices on a state by state basis to comply with your state’s Telemedicine guidelines, CPT codes, and reimbursement opportunities.

Customize eNcounter

Launch Telemedicine In Your Practice...And On Your Web Site

We make it seamless for you to launch telemedicine in your practice. We offer a real white label solution that allows you to brand and configure your logo, your colors, your domain name, most important... your practice. Your patients can go to doctors.YourDomain.com and start booking telemedicine appointments within your practice.

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Add & Manage Users

There is a myth that doctors are the only ones that can conduct Telemedicine services. This thought process sometimes make doctors feel that they don’t have the time or capacity to add telemedicine to their practice. This is why we added the ability to add and set permissions on assistants, nurses, administrators, and billers to spread the roles of telemedicine within your practice.

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eNcounter Practice Demo
Visit Types

Manage All Visit Types

eNcounter is not just a telemedicine or telehealth platform, you can configure and manage traditional office visits and in-home visits. You can also setup services such as refill prescriptions and follow-ups with custom pricing.

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Set Your Own Pricing

Set your own pricing for video, phone, office visits, and even in-home consults. We let you control your business models and pricing.

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Set your own Pricing
Group Video

Group Video Consultations

Providers and patients can invite other providers, specialists, and even family members to join video consultations.

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Custom Services and Procedures

Sometimes you can’t charge a set rate for everything, such as for certain types of follow ups or routine procedures. Sometimes you even have to setup a free consultation. Services allow you to define procedures or services that you can set custom pricing on. For example, if you would like to charge $5 for a follow up or $10 for a lab consultation.

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e4 Custom Services
Invite Patient

Invite Patients

Invite your established patients to your telemedicine portal and promote awareness.

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Medical Charts and EMR

Utilize the built in EMR and patient charts to treat patients.

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Medical Chart
eNcounter EMR integration

EHR/EMR Integration

eNcounter can be integrated with many leading EHR vendors including AthenaHealth, AdvancedMD, Allscripts, Cerner, DrChono, Epic, Greenway, GE Centricity, Kareo, Practice Fusion, and dozens of others.

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e-Prescribe

Our turnkey e-Prescribing platform includes all Surescripts and EPCS certification requirements and an industry leading medication database.

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e-prescribing
Billing

Eligibility & Billing

Automated tools for patient eligibility, Superbills, and claims processing and management. A question asked frequently is “Can I bill or submit a claim for a telemedicine consultation”. The answer is yes. Many states have introduced telemedicine parity legislation, including bills permitting coverage for private insurance, Medicaid, Medicare, and state employee health plans.

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After Hours

There’s much to be said about using telemedicine for after hours care. Not only does it allow practices to extend office hours without extra overhead, but it brings additional revenue to a practice. It can also allow your practice to effectively triage after hour patient calls, and schedule them for next day appointments rather than referring them to an urgent care or the emergency room.

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Customize eNcounter
Departments

Department Management

Setup departments and roles within your practice.

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Acquire New Patients

Adding telemedicine to your practice is a way to answer that demand and attract new patients who are looking for that convenience. Patients will appreciate the fact you offer accessible care, and may even be willing to pay more for the service. Even learn how to make your practice public on eNcounter and acquire even more patients in our network.

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Acquire new Patients
Patient Retention

Patient Retention

Practices are constantly losing patients in today’s on-demand world. How many times do patients get frustrated with an illness or a condition where they can’t see their doctor for a week or even two? Stop losing patients. Why not treat, ultimately save the patient, and also provided an experience that the patient will value and probably refer to others.

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Follow Up Appointments

How many patients after feeling better actually go to follow ups? We make it very easy to schedule a follow up appointment with your patients. We also make it very easy to empower assistants, administrators, and other employees of a practice to conduct follow up appointments with your patients.

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Follow up appointments
Patient Satisfaction

Patient Satisfaction

Patients love using Telemedicine. It’s convenient, easy, and saves them a lot of time. Satisfactions scores are generally reported to be around 75-90%, and Telemedicine no-show rates for institutions were documented to be as low as 7-10% one year. It also creates flexibility for the demanding schedules that we all face.

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Expand Your Horizons

Telemedicine also provides an opportunity for the expansion of a physicians practice. A practice can now treat and manage patients that were not once able to travel to a practice, or even treat a patient in another state….or country.

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Expand
Offer Alternatives

Offer Alternatives

While you certainly cannot prevent all no-shows, giving your patients a convenient way to get care eliminates a lot of the variables that can lead missed appointments – traffic on the way to the office or not being able to get away from demanding schedules. When you offer patients an alternative way to see you, your no-shows are now manageable, and retention increases.

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Same Day Appointments

When you have a way to offer virtual visits, same-day appointments are easier to accommodate. Just queue up the patient on your on-demand list, then notify them when a time-slot opens up between appointments. The patient can simply go online and see you in minutes, instead of waiting around in your office all day, or heading off to the nearest urgent care center.

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Same Day Appointments
Remote Monitoring

Remote Monitoring

We have integrated dozens of remote monitoring devices for patients to utilize such as weight scales, glucose meters, blood pressure devices, and COPD devices and many more to remotely monitor from the eNcounter platform.

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Full Training & Support

We offer full training and support, and even 30 and 60 on-boarding packages to make sure your telemedicine implementation is successful.

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Training and Support

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GlobalMed is about as customized and individual as you can be. They go in and literally assess the need. What specialties do you need this technology for, whether it be a stroke or pediatrics or tele-dermatology, and then they customize the product to those needs.

Garfield JonesVice President of Sales, REACH Call

I can do everything but touch the patient…I see a lot of the studies that say telemedicine is equivalent to being there. But, I actually think there is a case for saying at times telemedicine is better than being there.

Kathleen WebsterMD, Loyola University Health System

GlobalMed had all the things we were looking for. They had the surfaces, they had the integration, they had the right technology, and they were the kind of company we liked working with.

Rich De BrinoDirector of Advanced Solutions - Right! Systems, Inc.

Well, NeuroCall uses GlobalMed's p8500 pull cart. This cart was actually designed for us, and that in my opinion is what sets GlobalMed apart from other vendors because you can go to a vendor and say, “This is what I need. Can you build it?” And they're going to say, “Well, this is what we have. Can you buy it?” And we never get that from GlobalMed.

Josh RandallNeuroCall, Inc.