eNcounter® Direct To Patient Platform
Extend provider capacity, reduce wait times, and deliver care when and where patients need it.
Trusted by federal agencies, behavioral health organizations, and healthcare systems with SOC 2 Type II certification, multi-language support, and HL7/FHIR EHR integration proven over 20 years.
A Direct-to-Patient Platform Trusted Worldwide
GlobalMed's virtual health platform has enabled approximately 100 million consultations across 60+ countries. eNcounter® eliminates transportation barriers, reduces no-show rates, and extends provider capacity beyond physical clinic hours. Our software serves the Department of Defense, VA, rural hospitals, and healthcare systems requiring the highest standards of security and clinical depth for virtual care delivery.
Key Capabilities
AI-Powered Symptom Checking
Patients complete AI-driven symptom checkers from home before appointments, providing your clinical team with structured intake data that identifies urgent cases requiring immediate attention. Our triage system then routes patients to the right provider type automatically, reducing inappropriate ER visits while ensuring high-acuity patients receive priority scheduling
24/7 Self-Scheduling
Patients book appointments directly from their smartphones or computers at any time, eliminating phone tag with your access center. Real-time calendar integration shows available slots across your provider network, and automated SMS and email reminders reduce no-show rates.
Virtual Waiting Rooms
Patients check in from home and wait in a digital queue where they can review consent forms or communicate with staff through secure chat. Your providers see patient priority status in real time, and patients receive automated notifications when the provider is ready.
Cross-Device Access
Patients join appointments from any smartphone, tablet, laptop, or desktop with no app downloads required for web-based access. Low-bandwidth optimization maintains video quality even with limited internet connectivity, and multi-language support serves diverse patient populations.
Integrated ePrescribe and eDocumentation
Providers send prescriptions electronically to the patient's preferred pharmacy during or immediately after virtual visits. Patients eSign consent forms and review discharge instructions through the same platform, while all clinical documentation flows automatically into your EHR without manual transcription, so providers can focus on their patients.
Bidirectional EHR Integration
eNcounter® syncs bidirectionally with Epic, Cerner, and any HL7/FHIR-enabled EHR, making patient demographics, medical history, and previous visit notes available during virtual consultations. Post-visit documentation, prescriptions, and billing codes flow back into your EHR automatically, ensuring seamless continuity between virtual and in-person care.
How eNcounter Direct-to-Patient Works
Patient Schedules Appointment
Patients book appointments through your branded portal at any time, then complete intake forms and symptom screening from home before their scheduled visit. They receive automated reminders and a one-click join link via SMS or email.
Provider Delivers Care Remotely
At appointment time, the patient joins the secure video consultation, where the provider accesses their complete medical history, conducts the clinical assessment, and is able to make treatment decisions in real time through a single integrated interface. making treatment decisions based on real-time information within a single integrated interface.
Automated Follow-Up and Documentation
Prescriptions are transmitted electronically to the patient's pharmacy, discharge instructions arrive via SMS or email, and all clinical documentation syncs automatically with your EHR. Patients can schedule follow-up appointments through the same portal if needed.
Frequently Asked Questions
Direct to Patient eNcounter® is a web-based platform that integrates with your existing EHR infrastructure via HL7/FHIR connections. It does not require any particular OS or browser, however we do recommend using a Chromium browser such as Chrome or Edge. Our implementation team will assess your current systems and provide specific compatibility guidance during deployment planning if needed.
Yes. eNcounter® supports white-label customization, allowing you to brand the patient-facing portal, appointment confirmation emails, SMS reminders, and virtual waiting room with your organization's logo, colors, and messaging for a seamless branded experience for your patients.
All patient data is transmitted via HIPAA-compliant, end-to-end encrypted connections. Patients control their own privacy settings, review and consent to data sharing policies during registration, and can access their data usage history at any time. Role-based access controls ensure only authorized clinical staff view patient records, and comprehensive audit logs track every data access event for compliance reporting
Yes, eNcounter® offers multi-language support for patient-facing interfaces, intake forms, consent documents, and automated communications. Your organization can configure which languages are available based on your patient demographic