eNcounter® Clinical Care Platform
Provide real-time specialist consultations synchronized with diagnostic data to accelerate clinical decisions without transfers or delays.
Trusted by
100 Million Virtually Assisted Exams and Counting
GlobalMed's virtual health platform has enabled approximately 100 million consultations across over 60 countries. eNcounter® extends specialist expertise to rural hospitals, correctional facilities, oil rigs, and other environments where traditional specialist recruitment proves impossible.
Healthcare organizations using GlobalMed solutions have achieved significant outcomes, including reduced appointment wait times from one year to one week, $1.4 million in revenue and cost savings within six months, 90% patient satisfaction scores, and $780 million saved over 14 years through reduced patient transport costs.
Key Capabilities
Multi-Way Video Conferencing Coordinates Care in Real Time
Complex cases requiring multidisciplinary input get resolved faster when primary care physicians, specialists, and consultants collaborate simultaneously through secure video. Far-end camera control enables remote specialists to direct the positioning of the examination for optimal diagnostic views.
Synchronized Diagnostic Data Transfer Captures Evidence at the Point of Care
Remote specialists make immediate clinical decisions by viewing live ECG waveforms, vitals, and diagnostic images streaming from integrated devices during consultations. Image annotations and measurement tools provide the diagnostic precision specialists need for accurate remote diagnosis.
Store-and-Forward Capabilities Support Asynchronous Workflows
Maximize specialist productivity when synchronous consultations are not required. Dermatology images, pathology slides, and radiology scans are securely transmitted to remote specialists for analysis, seamlessly integrating into existing workflows without coordinating schedules.
Comprehensive Case Management Tracks Referrals and Follow-Up
Patients do not fall through the cracks, as referral status, consultation notes, treatment recommendations, and scheduled follow-ups remain accessible to all authorized care team members from the consultation request through resolution.
Bidirectional EHR Integration
Reduce documentation burden by 40% as patient demographics, medication lists, and lab results populate automatically during consultations. Specialist recommendations and diagnostic images are returned to Epic, Cerner, or any HL7/FHIR-enabled EHR without manual transcription.
How eNcounter Direct-to-Patient Works
Local Provider Initiates Specialist Consultation
A local provider selects a specialist based on patient needs and requests a consultation through eNcounter®. The system finds available times for scheduled cases or connects immediately for urgent situations.
Synchronized Exam and Real-Time Collaboration
The local provider then performs the physical exam while the remote specialist watches through video, guides examination technique, and reviews live data streaming from connected devices. Additional specialists can join the call when complex cases need multiple perspectives.
Documentation Flows to EHR Automatically
Specialist recommendations, treatment plans, and diagnostic codes sync with the EHR without manual entry. Patients get discharge instructions, follow-ups appear in both calendars, and case management tracks the patient's journey through completion.
Success Story
Texas Tech Dermatology
Texas Tech University Health Sciences Center (TTUHSC) deployed GlobalMed's eNcounter® clinical care platform to connect rural Texas Panhandle communities to dermatology specialists in Lubbock. The program reduced appointment wait times from one year to one week, eliminated travel times exceeding four hours, and increased skin cancer detection rates through timely expert consultation.
4 hours
less travel time
98%
drop in appointment wait times
Frequently Asked Questions
eNcounter® integrates bidirectionally with Epic, Cerner, and any HL7/FHIR-enabled EHR. Patient data is automatically populated during consultations, and specialist recommendations are automatically entered into your EHR without manual entry. Implementation typically takes 3-6 months with support from our integration team.
Consumer video platforms lack the clinical capabilities required for subspecialty care. eNcounter® streams live diagnostic data from integrated medical devices, enables far-end camera control, manages referrals through case tracking, and meets DoD security requirements that consumer tools cannot address.
Specialists can access eNcounter® from any location using their existing computers, eliminating the need for dedicated telehealth rooms. This flexibility allows consultations from the office, home, or between procedures. Many organizations offer flexible participation models, including scheduled blocks, on-demand availability, or hybrid arrangements.
eNcounter® supports both clinical care (provider-to-provider consultations) and direct-to-patient virtual visits where patients connect from home. Organizations often deploy both models: clinical care for subspecialty access and direct-to-patient for routine primary care appointments.