When’s the last time you rode in an ambulance? Whether you were the patient or a family member, it probably drove home the importance of not just immediate care but...
2020 was grim in many ways, but you can’t deny it’s offered a fast-track education in healthcare strategy. Systemic weaknesses have been laid painfully bare, such as provider shortages and...
In any dialogue about telemedicine, you’ll hear a lot of talk about access to care. But there’s another conversation that needs more attention: what kind of care does telemedicine offer?...
If there’s one dialogue that’s been growing louder across the healthcare landscape, it’s the consumerization of healthcare. Market trends are undeniably steering the healthcare experience into a new paradigm where...
Let me first be clear, I am not referring to our beloved healthcare workers to who we all are indebted. However, before COVID-19 consumed the world, our healthcare systems were...
Capacity management is a high-stakes game. Done well, it balances patient needs and provider workloads. Done poorly, it risks patient outcomes, revenue and the hospital’s reputation. This isn’t news to...
As we look back at 2020, we can clearly see that telehealth adoption and use exploded. Acting as an ignition event for virtual care, the COVID-19 pandemic has inducted patients...
A few years ago, healthcare challenges were more commonly framed in terms of patient struggles. From high deductible plans to provider shortages, patients can't always get the care they want....
Nearly one in five U.S. adults live with a mental illness – but only 42 percent of them receive behavioral health services. Cost, social stigma, inability to access care and other factors...
When a medical emergency hits – say, a car accident or a heart attack – no one’s first concern should be about the price tag attached to the ambulance or...